Frequently Asked Questions

Customers in the North Shore Gas territory:

• Geographic area: most of Lake County.
• 54 communities north of Chicago to the Wisconsin border (list of municipalities).
• 165,000 residential and business customers.

Customers in the Peoples Gas territory:

• Geographic area: city of Chicago.
• Roughly 894,000 residential and business customers.

The Peoples Gas and North Shore Gas Energy Efficiency Program offers incentives and rebates for energy-efficient upgrades to property managers, business, industrial and public sector customers. Peoples Gas and North Shore Gas offer incentives and rebates to single-family, multi-family and commercial kitchen customers jointly with ComEd, Nicor Gas and (for commercial kitchen only) Ameren Illinois.

Energy efficiency background:

• In 2009, the state of Illinois passed legislation mandating that utilities collect a surcharge from all customers to fund energy efficiency programs – which means that energy efficiency programs are ratepayer-funded.
• In response to this mandate, all Illinois utilities developed energy efficiency offerings for their customers.
• Efficiency programs and incentives cost far less than building new generation facilities and transmission lines or purchasing extra power during peak load times.
• Not only does the customer benefit from the services and rebates offered, but the program also helps accelerate market adoption of energy-efficient technologies, so they eventually become standard practice.

Privately-owned business customers:

• Small and Midsize Businesses (<400,000 therms used annually).
• Commercial and Industrial (>400,000 therms used annually).
• Public sector buildings like schools, transit stations, hospitals, etc.

Single-family homes:

• Customers living in a single-family home, two-flat, condo or townhome.

Renter eligibility:

• Renters in a one-to-two-unit rental property.
• Landlord or property manager approval and signature are required.

Multi-family properties:

• Owners, landlords, or property managers and renters in a multi-family building of three units or more can receive in-unit free energy-saving products. They may also receive a common-area assessment and rebates through the multi-family offering.

For more information on ways customers can participate and save energy:

• Business and public sector
  • PeoplesGasDelivery.com/BusinessEE
  • NorthShoreGasDelivery.com/BusinessEE
  • Illinois Commercial Food Service Program
• Residential single-family homes and multi-family properties
  • PeoplesGasDelivery.com/ResidentialEE
  • NorthShoreGasDelivery.com/ResidentialEE
  • Income Eligible Multi-family

Start with an assessment to identify opportunities:

Single-family homeowners and renters:

• • • Receive a free energy assessment with free and discounted energy-saving products.
    • They can get started today by visiting eesavings.com/peoplesgas or eesavings.com/northshoregas.

Multi-family owners:

• • • Receive a free energy assessment.
    • They can get started by contacting us or calling 855-993-0940 to schedule an appointment for a free energy assessment.
    • Income Eligible building owners – get started online or by calling us at 855-993-0940.

Small and midsize businesses:

• • • Receive a free energy assessment.
    • Small and midsize business customers can also complete an online assessment here.
    • Public sector, commercial and industrial businesses receive a no-cost optimization study.
    • Select a Trade Ally to install energy-saving improvements.
    • Submit a project application, and get a pre-approval.
    • Complete your project, get a rebate and start saving energy!

For more information on ways customers can participate and save energy:

• PeoplesGasDelivery.com/Savings
• NorthShoreGasDelivery.com/Savings

For more information on different studies available:

• Study Definitions Table

Energy-savings tips can be found at:

• PeoplesGasDelivery.com/Savings/Tips
• NorthShoreGasDelivery.com/Savings/Tips

Natural gas appliance calculator:

• PeoplesGasDelivery.com/Savings/Gas-Calculator
• NorthShoreGasDelivery.com/Savings/Gas-Calculator

Energy efficiency videos:

• PeoplesGasDelivery.com/Savings/Energy-Efficiency-Videos
• NorthShoreGasDelivery.com/Savings/Energy-Efficiency-Videos

For all billing and customer service inquiries:

Peoples Gas:

• English: 866-556-6001
• Spanish: 866-556-6003
• PeoplesGasDelivery.com/secure/ssl/contact-email

North Shore Gas:

• English: 866-556-6004
• Spanish: 866-556-6003
• NorthShoreGasDelivery.com/secure/ssl/contact-email

For payment arrangements and energy assistance:

Peoples Gas Payment and Energy Assistance:

• Online Application
• Peoples Gas App
• English: 866-556-6001
• Spanish: 866-556-6003

North Shore Gas Payment and Energy Assistance

• Online Application
• North Shore Gas App
• English: 866-556-6004
• Spanish: 866-556-6003

Customers whose annual household income is at or below 80% of the average median income (AMI) by county:

• Peoples Gas AMI information
• North Shore Gas AMI information

Customers can use the Find a Trade Ally tool to find Registered Trade Allies.

For more information on ways customers can participate and save energy:

• PeoplesGasDelivery.com/Savings
• NorthShoreGasDelivery.com/Savings

For questions, talk with one of our Energy Experts:

• TradeAllyCenter.com/Contact-Us

It’s easy! Apply online today.

For questions, talk with one of our Energy Experts:

• TradeAllyCenter.com/Contact-Us

A Registered Trade Ally is a contractor in the Peoples Gas and North Shore Gas service area who has completed a Registered Trade Ally agreement, either online or a physical copy, and is currently working on projects with our Residential or Business team.

Register by visiting TradeAllyCenter.com. Click Apply Now from the Join page and submit the completed form. Once you submit the Registered Trade Ally agreement form, you will be entered into the system as a Registered Trade Ally. You will receive a follow-up call and be referred to one of our program experts, depending on the program of interest. If you have any questions about joining our network, please email questions to: ta.peoplesnorthshore@franklinenergy.com

Depending on the segments of interest, some additional requirements and pre-approval may be needed. Please see below if applying for rebates in the following offering(s) or measure: Weatherization, Small Business and Steam Trap Testing.

Weatherization offering: To be eligible to file rebates for our market rate gas-only Weatherization offering, you must be an Approved Weatherization Trade Ally. To be considered an Approved Weatherization Trade Ally, provide the following:

• Building Performance Institute (BPI) Building Analyst Profession (BPA) Certification
• Proof of license, liability insurance, and eligibility to do business in Illinois
• Signed Approved Weatherization Trade Ally Agreement

Small and Midsize Business offering – Partner Trade Ally: A Registered Trade Ally who has completed 3 Small and Midsize Business offering projects can unlock elevated customer rebates by applying to become a Partner Trade Ally. To be considered a Partner Trade Ally, provide the following:

• Complete 3 projects completed in the Small and Midsize Business offering
• Proof of license, liability insurance, and eligibility to do business in Illinois
• Signed Partner Trade Ally Agreement

Steam Trap Testing: To qualify for steam trap survey incentives, a Registered Trade Ally must receive pre-approval. To be considered for steam trap testing, Trade Allies must complete the following:

• Fill out a Steam Trap Testing application
• Attend mandatory program training courses
• Pass required project inspections

For questions, talk with one of our Energy Experts at TradeAllyCenter.com/Contact-Us

Check out this handy table for more information.

You do not have to be a Registered Trade Ally to participate and support your customer^*, but you is missing out on benefits that Registered Trade Allies receive such as:

• Program communications, including alerts, newsletters and webinars
• Rebate payments directly on behalf of your customers
• On-demand training
• Access to and ability to order marketing materials

^*Small and Midsize Business offering, Weatherization offering and Steam Trap Testing require additional approvals to participate as a trade ally.

Being a Registered Trade Ally benefits your business. You will receive*:

• Program communications, including alerts, newsletters and webinars.
• Payments made directly to the contractor or customer.
• On-demand training.
• Access to and ability to order marketing materials.
• Free registration as an energy efficiency employer, which gives you:
  • Access to a direct pipeline of job-ready and interested candidates delivered to your inbox.
  • Assistance posting your open positions. Each of your jobs will be promoted to interested job seekers.
  • Financial support and guidance for diverse-owned Trade Allies seeking Diverse Business Enterprise (DBE) certification.
  • Elevated incentives for our Small and Midsize Business offering.
  • Free online presence and exposure via our Find a Trade Ally tool.

*Benefits are subject to eligibility and may change at any time.

Apply online today!

For questions, talk with one of our Energy Experts at

TradeAllyCenter.com/Contact-Us

We are looking for local contractors, distributors, engineering companies and other service providers that help customers save natural gas.

Learn more on TradeAllyCenter.com.

For questions, talk with one of our Energy Experts: TradeAllyCenter.com/Contact-Us.

Register for free as an energy efficiency employer, which gives you:

• Access to a direct pipeline of job-ready and interested candidates delivered to your inbox.
• Assistance posting your open positions. Each of your jobs will be promoted to interested job seekers.

• There are multiple sources for information on the Peoples Gas and North Shore Gas Energy Efficiency Program, as well as resources for joint programs with utilities ComEd, Nicor Gas and Ameren Illinois (commercial kitchen only):
  • TradeAllyCenter.com
  • TradeAllyCenter.com/TradeAllyResources
  • Peoples Gas business programs
  • North Shore Gas business programs
  • Illinois Commercial Food Service Program
  • Peoples Gas residential programs
  • North Shore Gas residential programs
  • Partners for Energy Efficiency

We recommend all customers start with a FREE energy assessment.

Small and Midsize Businesses (<400,000 therms used annually) can sign up for an online or in-person assessment.

• Online assessment: Customers complete a five-minute survey with questions about their business or facility to identify areas for potential savings.
• In-person assessment: An Energy Advisor will walk through the customer’s facility to evaluate their equipment and energy use, plus identify savings opportunities.

Commercial, Industrial, and Public Sector customers (>400,000 therms used annually) can work with an Energy Advisor to walk through their facility, evaluate their equipment and energy use, and identify savings opportunities.

• Contact us or call 855-849-8928 to schedule an appointment with one of our Energy Advisors.

Single-family homeowners and renters receive a free energy assessment with free and discounted energy-saving products.

• Customers can get started today by visiting eesavings.com/peoplesgas or eesavings.com/northshoregas.

Multi-family properties

• Owners can contact us or call 855-993-0940 to schedule an appointment for a free energy assessment.
• Income Eligible building owners can get started today online or by calling us at 855-993-0940.

Contact the Business and Public Sector Energy Expert, Glenn Maxam at gmaxam@franklinenergy.com or call at 630-742-4669

For questions, talk with one of our Energy Experts: TradeAllyCenter.com/Contact-Us

For questions, talk with one of our Energy Experts: TradeAllyCenter.com/Contact-Us

Yes! The custom application offering is a great option for projects that don’t fit into the prescriptive offering for small, midsize and large; public sector; and multi-family buildings. Contact one of our Energy Experts to get started.

Incentives are typically paid within 30 days of receipt of a final application that has all the required supporting documents. If 30 days has passed and you haven’t received your incentive check, please call 855-849-8928 or email us at ta.peoplesgasnorthshoregas@franklinenergy.com.

Incentives are typically paid within 30 days of receipt of a final application that has all the required supporting documents. If 30 days has passed and you haven’t received your incentive check, please call 855-849-8928 or email us at ta.peoplesgasnorthshoregas@franklinenergy.com.

Yes! To sign up for direct deposit (ACH), send your request to: ta.peoplesnorthshore@franklinenergy.com

Subject line: Request to enroll for ACH

Body of email:

Company Name

Site Address

Mailing Address(s)

Financial Contact Name

Financial Contact Email

Financial Contact Phone Number

An ‘Invitation to Enroll’ email will be sent to the Financial Contact email address listed. The email will come from wecprograms@myredemptioncenter.com. Save this to your contacts. If you do not see this email in your inbox, check your spam or junk folder.

Incentives via paper check are typically paid within 30 days of receipt of a final application that has all the required supporting documents. ACH payments are typically paid within 5 business days after receipt and processing.

If you have not received a payment or have questions regarding rebate payments, please call 855-849-8928 or email us at ta.peoplesgasnorthshoregas@franklinenergy.com.

Receive payments quickly, efficiently and never have to worry about having a check lost in the mail. Sign up today!

If the check hasn’t been cashed, we can reissue the payment. Please email the inbox you submitted the application to or call 855-849-8928 or email us at ta.peoplesgasnorthshoregas@franklinenergy.com.

As a benefit of being a Peoples Gas and North Shore Gas Trade Ally, you have access to resources, events and webinars, on-demand industry training and the marketing materials toolkit.

If you are accessing Peoples Gas and North Shore Gas Trade Ally Center for the first time,

• Click here.
• Reset your password.

If you aren’t already a Trade Ally, apply now!

As a benefit of being a Peoples Gas and North Shore Gas Trade Ally you have online access to apply for incentives and rebates and see your project application statuses.

Sign in to access your Trade Ally resources. 

As a benefit of being a Peoples Gas and North Shore Gas Trade Ally, you have access to resources, ability to attend events and access free industry training.

The best place to start is your Trade Ally Dashboard, which provides you with:

• Alerts and current news
• Events and Webinars
• Learning Center
• Marketing Toolkit
• News
• Program Resources

Current alerts and news can be found on your Trade Ally Dashboard.

If you missed a previous newsletter or can’t find it in your inbox, don’t fret! Check out the News section of Trade Ally Center.

Current and past webinars can be found in Events and Webinars.
Sign up for current webinars using the registration links below each webinar description.

As a benefit of being a Peoples Gas and North Shore Gas Trade Ally you have access to premium on-demand training courses and materials for you and your team.

Access the Learning Center

Courses include:

• Business Skills
• Technology-specific content
• Earn CEUs with courses like The Role of Gas Decarbonization in Reaching Net-Zero, Intro to HVAC and Rebates for Business, Multi-Family, and Public Sector Buildings and Effective Air Sealing Made Simple

For questions, talk with one of our Energy Experts: TradeAllyCenter.com/Contact-Us.